Testimonials

15/7/2020
A special thank you to Ballarat City Caravans!
Recently I had a diesel heater fitted to our caravans. Peter, Grant and Scott need a BIG thank you!!

The heater was supplied and fitted with such a professional manner, it was installed with care and attension (Grant was the main installer), and works a treat.

I also had the caravan serviced. Peter eplained the full service that was completed and this reassured us for our travels up north.

THis is what customer service is all about, THANKS AGAIN

Highly recommended.

Yours sincerely 

After having a problem with a Thetford fridge working on gas, Ballarat City Caravans were the only authorised repair agent that could help us on a Friday afternoon. Peter and Grant sorted out our problem in just 10 minutes. Two of the most helpful guys you could ever meet. Thank you guys we really appreciate the service. I come from a technical customer service background so I know what you guys go through every day, 

Many thanks to Peter and his crew for the high level of service which they achieved for us. Follow up and returned phone calls are hard to find in Ballarat but BCC didn't miss a trick. Good advice was offered without prompting, much to our benefit. Having been in the service industry at all levels for most of my working life I truly appreciate a job well done. Barry and Phil.

We would love to thank BCC for their fantastic service for the repair of our awning, we rang and got a quote on the Monday all through insurance BCC seen and quoted the job on the Tuesday, CIL approved the repairs Tuesday afternoon, And the wonderful Peter organised all the parts by the end of the week. Peter and the crew fixed the awning the next week so we had the van ready for travels at Xmas, we cannot express our gratitude and thanks for the work and care taken with fixing our van. Peter was ready to help in every way possible and kept us in the loop all the time. THANK YOU PETER AND BCC, you have got a new client for all our repairs and services in the future.

You guys (Peter - I think that was his name - your Service Manage in this case) absolutely know the meaning of customer service!

On a recent trip to try out my new Kokoda Aussie Spirit (purchased elsewhere), I arrived in Ballarat to find that the upper external vent had fallen (or blown) off during my trip from Geelong. I patched it up but then remembered that I had passed Ballarat City Caravans on my way in to town and had noticed the Kokoda Vans in the yard. I thought it would be worth a try to see if I get get some help, expecting that the best case scenario would be maybe I could buy a replacement vent and fix it myself.

Well Peter was awesome. He took the details of my van, made a few calls, figured out who built it and promptly arranged a new vent and fitment then and there. He also added some extra screws in both vents to ensure the issue wouldn't happen again and I was on my way. How refreshing and satisfying to find this level of service. This one act has earnt BCC a new customer for all future caravan service!

Thankyou!

Hi Jen, 

Just a quick line from Cooper Pedy,the long way via William Creek, letting you know we are extremely impressed with “Vincent” (vincent van go) and as you can see he seems to go anywhere without any problems. 

Some dust ingress but what else can you expect up here. Tried with pressure hatch shut, big mistake. Found a few more gaps that need to be sealed, only minor bits and just something to be expected, but with hatch open only a little comes in around the door seal and just seems to drop in the foot well and stays near the door. It is very dry and dusty up here though and even the $120000 vans and campers are getting dust inside ?. 

The track is in good condition and Vincent handled it all very well, dropped type pressures for on the dirt and just drove to conditions, not like some others that passed us like we were on bitumen. Found them a bit later at William Creek getting 4 tyres fixed, had to have a bit of a giggle ?

Cheers

 Mick

Hi Troy,

I'd like to let you know how helpful Peter was the other day when I had a problem with a solar controller in our new (to us) Winnebago Motorhome. He diagnosed the problem in seconds and explained how to rectify it.....and we didn't have to leave our driveway. We really appreciated his help and so when we needed a gas certification we called your company.

Having been General Manager of a national company before I retired, I know that the members of staff in a company are the best indication of the quality of a company's work and customer service.

You have a new customer!!

Thanks so much to Peter and your company for your help.

Cheers,

Jenny, Thanks for all your work with our van sale. We hope the new owners love the van as much as we did. They have a great buy. Last year I renewed the water pump, there is a new deep cycle battery and all the awning arms (ends) are new. The 90% shade cloth annexe has only been used once as well.

Please pass on our regards and best wishes for lots of good touring.

Following a protracted search for a new RV this year we were fortunate to find Ballarat City Caravans in Sebastopol.

Our first impression of the vans in this yard was one of excellent presentation with great attention to detail and the cost of each caravan clearly displayed

It was obvious to us that Troy, the proprietor, is an experienced traveler as he understood our requirements and gave us valuable and sound advice with regard to our options. At no time did we feel pressured to make a purchase and were given plenty of time to discuss with Troy the advantages and disadvantages of the van we were most interested in.

We returned with much excitement to pick up our caravan on a cold and cloudy day to find it washed and detailed. The heating was on, the television was running and matting had been laid down to keep the floor clean. Troy spent the next 1.5 to 2 hrs demonstrating and explaining the workings of the van, giving us numerous tips on safe caravanning practices. In pouring rain he even assisted and advised us on setting up the Weight Distribution Hitch.

Within a short time of arriving home with our new van we received a phone call from Troy inquiring as to how our trip went, asking if there were any issues and informing us that we could contact him at any time if we had any questions, this was very much appreciated.

Our Roadstar – Compass Limited Edition has proved to be a great choice with a workable layout, good storage area and bench space. The build quality is of a high standard, even impressing a friend who is a caravan repairer and it tows exceptionally well in all weather conditions. We are more than pleased with our new caravan.

Ballarat City Caravans have exceeded all of our expectations in both their sales and after sales service and we can highly recommend them and Roadstar to anyone looking for a new RV.

I love my creature comforts so when we decided to buy a caravan, I said to John if you want me to go away in a caravan, I want my own shower and toilet. Not only did I get a shower and toilet our van has many other Luxuries. Now we spend more time in the van than at home. It’s a good life.

The well presented range at Ballarat city caravans made it so hard for us to decide which one was right for us, but the sales team there made it so much easier and they are so competitive on price. I can not recommend them enough.

Thanks guys

I’m writing to thank the staff at Ballarat city caravans, my husband and I are heading for retirement, and have been searching for a caravan for a long time now, right from the first time we visited the business I felt a very easy, relaxed atmosphere, we were approached not long after we entered the premises, and as we were only looking we were left to freely look around the vans, all the details and prices were in the caravans I liked not having to ask for the prices, we did get some information for two of the caravans we liked and we went back a couple of mths later and ordered a new supreme spirit we were very well looked after with attention to detail, I had quite a few phone calls after ordering the van to check out minor details.

When we went to pick it up everything I asked for was there, Troy spent the best part of two hours with Frank and me explaining all the workings of every part of our caravan. Well done to the staff, and thank you.

We just wanted to let you know, it has been a pleasure dealing with Ballarat City Caravans.

We found your courteous, friendly, enthusiastic service from the front office and workshop was efficient. It was appreciated, particularly Troy! Your help and advice and follow up to our questions without fuss were very helpful and satisfying. All together a stress free experience.

We wouldn't hesitate to recommend Ballarat City Caravans to anyone wanting to buy and sell a caravan.

Best wishes and good luck in the future.

Dear Brad Hooper – ESC – Great Product and Pleasant Experience

As the proud winners of the Al-Ko Electornic Stability Control (ESC) competition at the Bendigo Caravan Show in November 2012 we thought we would send you a big thank you for the supply and installation of this wonderful product. Having ESC installed will undoubtedly improve our safety as we head off on future holidays.

We would also like to pass on sincere thanks to the staff at Ballarat City Caravans, particularly Troy, Janine, Beau, and the recently endorse installer Peter Phillips. The staff at Ballarat City Caravans couldn’t have been more obliging and a pleasure to deal with.

Hi Ballarat City Caravans,

Thank you so much for your help last week with our wheel bearing disaster. When we rang you we were stuck on the side of the road, smoke everywhere and only 1 day into our holiday. Your team came out straight away, got us going enough to get to your workshop where the guys worked on our van to fix the problems and get us on the road. Peter the young mechanic you have working there was excellent! He talked us through everything we needed to know, stayed late to help us out and took the time to make sure the caravan was running properly. All your staff were helpful and friendly, it was great to be on the road again so quickly!

Thanks again and we will be letting everyone we meet on the road know about your great service!

Hello to all at Ballarat City Caravans,

Trevor & I just had to let you know how thrilled we are with our van.(Tribute Series 2) We have been living in the van for the past 5 weeks after travelling to Qld. Having been caravaners all our lives we have spent many holidays in the various vans that we have had. I can honestly say that this van is the best,there really is only 1 aspect of the van that I may look at changing and that would be the shiny laminex, however the van would then lose its Wow factor.

Thank you for all the personal service that you gave to us, we are always telling people to go see you if they require a van.

As you can tell we love our new van and hope to spend many more happy times travelling around this great country of ours.

Hi Guys,

After a few months on the road we have arrived home in Whyalla, SA and are happy to report all is now terrific with our Kokoda Tribute Platinum van. The issue with the batteries not getting recharged, along with a few other minor issues were sorted by the guys at Craigieburn.

I guess they reported back to you that we were repaired and away but thought we would pass on our thanks and satisfaction with getting our issues sorted. Thanks, much appreciated.

Just had my van in to Ballarat City Caravans for some service works on my refrigerator and a major light malfunction. I can not say enough great things about all the guys there who solved all the problems with minimal fuss. You have a fantastic team there who could not have been more helpful. Great communication and huge value for money. Well done, I will be back if I need your services again and I will have no hesitation in recommending you to anyone in need of caravan help.

We wish to compliment you and your team for the pleasant experience we have just had when doing some repairs on our Jayco pop-top. We would not hesitate in returning or recommending you business to other travellers.
Thank you

Hi Owner, Manager, Sales Manager,

Visited your site today and Peter showed me through the van which will meet my requirements. Your site was not random as I have narrowed down my choices. I thought I would pay Peter a compliment and let you know how refreshing it was to have someone like Peter understand exactly what I needed. From what he told me, he carries out the customisation, and he understood everything I explained. If he’s not in sales he probably should be.

I’m not related to Peter and don’t want any other discounts. Pleasure to deal an honest guy.

Will talk to Peter as soon as I’m ready to order.

Upon collection of a used Jayco Starcraft on Monday May 11th I feel it necessary to comment on the diligence and dogged determination of Peter to track down and make good a wiring issue. His patience and courtesy under trying weather conditions are to commended and I would appreciate passing on my sincere gratitude for a job well done.

We wish to express our sincere thanks for the work carried out by Peter, who was not only professional but also extremely customer focused in his reception of us, care of our property, courtesy and empathy for us to stay in our motorhome whilst he carried out the work in such inclement weather conditions.

We have emailed Avida commending your Company and Staff to them and will not hesitate in recommending you to others.

To Beau, Peter, Greg, Josh and everyone at Ballarat City Caravans. We thank you from the bottom of our hearts for the absolutely fantastic, professional, brilliant job you did on our badly damaged A Van Euro Star, our pride and joy, our home for 6 months a year.

We were devastated when we were told by another large caravan repairer/sales "You'll have to bring it in here for us to see it!" After dragging the badly damaged van through Ballarat, they didn't EVEN get of their bum to walk outside, just looked at a couple of photos I had, and passed the judgement that "Your van is a write off" they were most unhelpful and rude.

We called into BCC the next day WITHOUT the van, just to get a second opinion! I was told "You don't have to drag the van all the way in, we will come out and look at it".

Appointment was made to come to my farm and assess the damage. Exactly on time, Beau arrived, and that was the start of a very pleasant, professional friendship, they consulted with us on all aspects of the repair, explaining when there were hold ups, always had the time to talk about what was going on, never once "Put me off" or "Were too busy to talk" it was a pleasure to deal with them.

The finished job is a joy to behold, if it is possible, the van looks even better than it did when brand new, we are so "Over the moon".

I give you guys 6 Stars, 11 out of 10 and our sincerest gratitude for a fantastic job "Well done".

If anyone wants to get service or repairs done, I would whole heartedly recommend Ballarat City Caravans.

Gillian and I did a 'hard sell' on a bloke who asked us for a look at our caravan in the Mareeba Caravan Park. He came back a week later for another look and decided on a "Kokoda'. He went to Gold Coast Kokoda and 'was not impressed' with the people there. We told them how good you were to us and that we regarded you more as friends than salespeople...

So, they are heading down to Ballarat to see you.

Their names, Clive and Carman...we can't remember surnames..

Good luck... they are from Mareeba.

Hi Troy, just wanted to thank you for your assistance with selling our expanda, Corey and Michelle have just left having purchased the caravan so we are all very excited. Once again, I thank you very much for the time and effort you put in on our behalf.

Hi Service department We wanted to send a thank you to the service department.

Our AVan was booked in on the 29-Jan-16 for a service and brake adjustment after we noticed abnormal braking after a service by a caravan repair crowd in Sydney.

Josh called us when he saw the left brakes where worn out and required replacing. We were able to come to the workshop and see the damaged brake before it was stripped from the van. The job was completed same day allowing us to continue on our holiday. We are now in Tasmania and the brakes are performing well and the issue of one brake running hot while the other was cold has been resolved. We would also like to thank Beau for taking a phone call from the previous repair company which will assist us in a claim against them.

Once again thank you for helping us out while we are on the road.

Dear all
Yesterday we attended your premises in relation to our Royal flair caravan. As a past business owner (Col Wilkies Paint Centre) I have always been a stickler for giving credit where credit is due. The level of service we received yesterday was of a very high quality the repairs were done on the spot. Thank you very much to all, we Were very impressed. We are just awaiting a couple of things (a exterior light and Replacement laminex but no doubt beau will have that at hand.
Once again thank you for excellent service.
We will certainly let all our caravan friends know, and will also let Royal flair know as Well.
Thanks